Terms & Conditions
Please read carefully our terms of hire
Although we do not charge an insurance deposit, any damage to our hot tub upon collection will be charge at either the cost of repair or replacement, supplied by the manufacturer. If the Hot Tub is beyond repair and insurance excess amount of £450 will be applicable.
The full hire period is the dates shown on the hire contract.
The contract comes into effect when you have signed and agreed to keep these conditions of the contract and we have accepted your order.
Your responsibility when hiring the hot tub
You must assist us in the delivery and collection at you location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.
The hirer will supply the water for the equipment in the hire period.
You must make sure you have a suitable supply of electricity and it must be in close proximity to where the hot tub will be placed
We require a flat level base to sit the hot tub on, this can be slabs, concrete, blocks or any firm hard standing. If you do not have adequate standing for our hot tubs we advise you to notify us before hiring to assess whether or not we can hire to you.
If you plan to use our Hot Tubs on Grassed and pebbled areas then you are assuming full responsibility of any damages that may occur as a result. If the area is not level causing the pump not to work then any requests to refund will not be upheld.
The hirer will inspect the hot tub with Norfolk Spa & Leisure and note and sign for any damage on the equipment.
You the hirer become responsible for the hot tub when you receive it – please take extra care to stop any sharp objects from being around or in the Hot Tub and prevent people from jumping in or on the hot tub.
You will need a drain close by to empty the hot tub at the end of the hire period.
You can cancel your hot tub hire booking up to one week before delivery time and your payment will be refunded in full. If you cancel after that a charge of £50 will be deducted from your refunded amount.
Accidents / Injury
The hirer acknowledges that the use of the hot tub is at the hirers own risk
Norfolk Spa & Leisure will not be held liable for any accidents, injuries or death.
Norfolk Spa & Leisure will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.
Pregnant ladies must not use the hot tub or seek doctors advise first.
Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.
Children under the age of 16 are strictly prohibited from using the hot tub, unless under strict supervision from adults at all times.
You must make sure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied.
Enter the water with care making sure it is not too hot (test first).
At a temperature of 37C or above you should not spend more than 15 minutes in the hot tub.
You the hirer must make sure the hot tub is not misused.
Only use plastic glasses in the hot tub.
Do not enter the hot tub with clothes on, suitable swimming attire only.
Do not enter the hot tub with shoes on or with any sharp object on your person.
Do not dive or jump into the hot tub.
Do not sit on the hot tub cover.
Do not smoke whilst in or around the Hot Tub.
Do not stand on the hot tub housing.
You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.
You the hirer must make sure users are not under the influence of drugs or alcohol.
You must ensure that rules over too many people using the Hot Tub at once are put in place to prevent damage to the Hot Tub.
You must ensure the cover is on to retain the heat when not in use.
Always leave the hot tub plugged in and switched on when not in use in order for the
filtration / heating systems to work. If it is accidentally switched off or a power failure occurs, the tub will need to be switched back on and reset as shown in the setup demonstration.
You must make sure everyone showers before using the hot tub.
Use of Chemicals
Your health and well being is of the utmost importance to us. Our hot tubs are
thoroughly cleaned at our base before each new hire period we use detergent and
bacteria killer specifically made for hot tubs – if you would like us to clean the hot tub in your presence, please ask us.
We bring enough chemicals with us for your hire period and we will show you how to use them. Although we add chemicals we only use a guidance amount of chlorine for health and safety which may not be enough on its own. It is the hirers responsibility when hiring the Hot Tub to seek guidance over effective third party chemical usage if needed.
To ensure the water in the hot tub is always clean and ready for use during your
hire period you must ensure everyone SHOWERS before using the hot tub and all traces of dirt, make up, moisturizer, creams etc must be cleaned from your body before use. The water in the hot tub will be clean when we leave, it is up to you to keep it that way. The only way the water can get dirty, is if you put it there.
Do not add bubble bath, foam bath or washing up liquid of any description.
DO NOT use the hot tub if the water is not clean, sparkling and smelling fresh.
Anyone with fake tan of any description must not use the hot tub.
A cleaning charge of £25 or a filter replacement charge of £25 may apply if, when Norfolk Spa & Leisure inspects the hot tub on collection, we are dissatisfied with the cleanliness.
Damages to your property
Norfolk Spa & Leisure will not be held responsible for any damages to your property through hiring any of out tubs: this includes any water damage or weight damage to structures, fixtures, fittings, garden or grass areas as a result of the hot tub location.
It is the hirers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage.
Things like the filled weight of the tub (1325 ltrs = 300 gal of water) on the surface needs to be taken into account as well as the amount of water that will be displaced on the floor.
We do not recommend hot tubs go indoors.
Limits of our liability
All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.
If the hot tub breaks down or stops working we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.
We will not be responsible for any damage caused to your property or persons.
Lost, stolen, damaged or unclean hired hot tub
You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer.
You must pay to us the cost of replacing any hot tub which is lost, stolen, or damaged beyond any economical repair. You should insure the hot tub for the replacement cost.
If you do not willingly pay for any damaged replacement part, or stolen hot tub we will pursue a claim in the small claims court.
Our Right of Access
We may enter any land or premises where we reasonably believe the hot tub to be, on the agreed date and time of collection at the end of the agreed hire period.
Any requests for refunds to be made must be done so in writing via email to: firstname.lastname@example.org giving full details of why a refund is being requested, how much and the original payment method and amount paid. We will then look at such requests and aim to respond within 5-7 working days. Any agreed refunds will be paid either in part or in full to the original card or bank that was used to make the payment for hire.
No refund will be given for misuse of property, improper use of guidelines or the absence of a complimentary item. Any lost days during hire by either fault of the equipment or due to delivery shall either be compensated by an extension of hire or by agreement of a partial refund. We will reserve the right not to make any refunds unless a collection and inspection of our equipment has been made first to determine who is at fault. Upon this inspection we will correspond with the hirer within 48 hours of collection and allow the hirer sufficient time to contest our decision.
Refunds shall not include a reimbursement of delivery charges where the hirer has used the Hot Tub.
No refunds shall be given where a fault has been reported late and led to Norfolk Spa & Leisure not being able to provide a remedy for the hirer to continue hire. This also includes where the hirer is not present during installation and the fault is unknown as well as the hirer not seeking advise on proper heating instructions.
If any term in this contract cannot be enforced or agreed to, then the hire of Norfolk Spa and Leisure equipment will not be supplied.
By hiring our hot tubs you the hirer agree to release Norfolk Spa and Leisure and any of its employees from any and all liabilities incurred during the hire or use of the hot tub.
On hiring the hot tub you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at you,the hirers, own risk.